Frequently Asked Questions
Everything you need to know about your Jennifer Miller Jewelry experience.
What materials are used in Jennifer Miller Jewelry?
We use a variety of high-quality materials including 14k gold, sterling silver, and our world-renowned faux diamonds and gemstones. Each piece is crafted to meet our high standards of luxury and durability.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges on most items within 14 days of the delivery date, provided they are in original, unworn condition. Please note that custom orders and final sale items are non-returnable.
Do you offer professional jewelry cleaning and repairs?
Yes, we offer repair services for items purchased through our website or boutiques. For cleaning, we recommend using a soft cloth or a gentle jewelry cleaner specifically formulated for the materials in your piece.
Can I include a gift message with my purchase?
Absolutely. During the checkout process, you can select the gift option to include a personalized message and signature Jennifer Miller gift packaging.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. Store your pieces in a dry place, preferably in the provided pouch to prevent scratching.